Gambling-harm support for Australian readers

Gambling can affect money, sleep, relationships and concentration, even before someone describes it as a crisis. A useful first step is to notice what has changed: spending more than planned, trying to recover losses, hiding transactions or feeling unable to stop. This page offers general support information; it does not diagnose a condition or replace professional advice. The Heypokies information guide is separate from the independent services linked below.

Make room for a pause

If a gambling session is becoming difficult to control, stepping away from the screen can create time to make a decision without another bet in front of you. Avoid treating a further deposit, a bonus or a new game as a way to repair a loss. Consider telling someone you trust what is happening and asking them to help you protect essential expenses while you decide what support to use. A limit set after losses have escalated may need help to keep in place.

Use independent support

Gambling Help Online offers free support for people affected by gambling across Australia, including friends and families. Its website describes online counselling and resources available around the clock. You can use its own pages to choose the contact method that suits you; this guide does not collect your story, send it to a casino or require an account with a gambling operator.

Understand the limits of an offshore account

The appearance of a familiar brand, payment icon or responsible-play badge does not establish consumer protection. ACMA explains the risks of illegal gambling operators, including difficulties recovering money and problems when an operator moves or closes. Do not assume that a self-exclusion or account limit offered by one service applies to another. Check the scope of any tool with the organisation providing it.

Support is also for people around the gambler

A partner, relative or friend does not need to manage the situation alone. The Australian Department of Social Services lists gambling support services, including confidential assistance. A conversation can focus on specific effects and shared boundaries rather than promises about a future win. Seek advice before taking on another person's gambling debt or giving access to money needed for housing, food or other essentials.

What this site can and cannot do

This project cannot close a casino account, reverse a transaction or provide operator support. It also does not provide access to casino play. Our editorial policy explains why copied artwork is treated as a dated reference rather than evidence of safety, and the privacy notice describes the disconnected local preview. Use the independent organisations' own websites for their current services and contact arrangements.